Warranty Information
Last Updated: December 2024
General Warranty Information
| Product Category | Typical Warranty | Notes |
|---|---|---|
| Flow Meters | 1-2 years | Varies by manufacturer and model |
| Totalizers & Electronics | 1 year | Check specific product documentation |
| Magnetic Pickups | 1 year | No moving parts, rarely fail |
| Accessories & Cables | 90 days - 1 year | Varies by item |
For specific warranty terms, refer to the documentation included with your product or contact us.
What Warranties Typically Cover
- Defects in materials and workmanship
- Manufacturing defects
- Component failures under normal use
What Warranties Typically Do NOT Cover
- Normal wear and tear
- Damage from improper installation
- Damage from misuse or abuse
- Use outside of specified operating conditions
- Damage from improper fluids or chemicals
- Modifications or repairs by unauthorized parties
- Cosmetic damage that doesn't affect function
- Damage from electrical surges or improper power supply
How to File a Warranty Claim
Contact Us
Email support@wagnerflow.com with your order number, product model, date of purchase, and description of the issue.
Troubleshooting
Our team will help troubleshoot to determine if the issue is warranty-related or due to installation/application.
Warranty Determination
If covered, we'll provide an RMA number and coordinate with the manufacturer.
Resolution
Resolution may include repair, replacement, or refund per manufacturer's warranty terms. Typical processing time: 2-4 weeks.
Products with Wagner Flow Labels
Some products may bear Wagner Flow labeling for identification purposes. This labeling does not change the warranty terms. The original manufacturer's warranty applies to all products regardless of labeling.
Out-of-Warranty Service
For products outside the warranty period, we can often:
- Diagnose the issue
- Recommend repair options
- Provide replacement product quotes
- Coordinate with manufacturer service centers
Disclaimer
WAGNER FLOW MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS SOLD. ALL WARRANTIES ARE PROVIDED SOLELY BY THE ORIGINAL MANUFACTURER. WAGNER FLOW SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Wagner Flow's role in warranty claims is limited to facilitating communication between the customer and manufacturer. Final warranty decisions are made by the manufacturer.
Contact Us
For warranty questions or to initiate a claim:
Email: support@wagnerflow.com
Please have your order number ready when contacting us.